A Healthcare Insurance Provider

The story

A healthcare insurance leader needed to make its annual enrolment kits compliant with ADA accessibility standards. With manual processes in place, the organization faced challenges in delivering the required level of accuracy and speed.

The challenge

The business needed to improve efficiency and consistency in its accessibility workflows while meeting strict deadlines. Its main challenges included:

• Errors and delays due to reliance on manual processing
• Tight turnaround timelines
• Complex accessibility issues, including reverse text and encoding errors
• Limited scalability of existing processes

The solution and results

Williams Lea’s accessibility solutions team implemented a structured accessibility solution combining automation with its Expert-in-the-Loop model. The team analyzed document structures to identify the root causes of accessibility issues, including reverse text errors, before applying targeted remediation.

Combining technology with specialist expertise, Williams Lea enabled the client to achieve:

• 50% reduction in processing time through using RemediAdSM, a PDF accessibility production tool
• Improved accuracy and consistency across accessible documents
• Enhanced usability of enrolment kits for end users
• Enabled broader access through accessible content