A Global Investment Bank and Financial Services Provider

The story

A major investment bank and financial services provider needed to address a large volume of non-compliant PDFs on its website. With increasing regulatory scrutiny and potential legal exposure, the organization required a solution to achieve compliance quickly while maintaining accuracy across complex financial documents.

The challenge

The business had to eliminate a significant backlog of inaccessible content while meeting strict ADA and WCAG 2.1 AA compliance standards. It needed to:

• Make over 10,000 non-compliant PDFs accessible on its website
• Check 25 compliance parameters
• Categorize the pages based on complexity
• Manage a special standard for screen reader testing
• Process complex document structures that included acronyms, abbreviations, and technical content
• Ensure compatibility with assistive technologies such as JAWS and NVDA
• Complete production in 6 months

The solution and results

Williams Lea implemented a structured accessibility solution using its proprietary AI/ML-based platform, supported by an Expert-in-the-Loop model. The team analyzed document complexity, prioritized remediation workflows, and applied targeted accessibility fixes to ensure compliance across all documents.

By combining automation with expert validation, Williams Lea ensured accuracy while scaling production efficiently. Continuous improvements to the accessibility platform also reduced manual intervention and improved processing efficiency over time.

This solution enabled the client to resolve its accessibility backlog while maintaining compliance and improving document accessibility:

• 55,000 pages made ADA compliant
• Project completed within 5 months, ahead of schedule
• Validation of accessibility through third-party tools
• Improved scalability through automation and optimized workflows
• Improved access to digital content across user groups