A Fortune 50 Healthcare Insurance Provider
The story
A global healthcare insurance provider needed to make large volumes of customer-facing documents accessible while meeting strict ADA compliance requirements. With millions of users relying on timely and accurate information, it had to deliver accessible documents at scale without compromising user experience.
The challenge
Under pressure to meet the ADA compliance requirements, the client needed to make its medical directories accessible quickly and accurately. However, the process was complex due to the need to:
- Process 150,000 to 300,000 pages every month
- Manage multilingual content across diverse audiences
- Ensure consistent user experience
The solution and results
Williams Lea implemented a scalable accessibility solution combining automation with its Expert-in-the-Loop model. By integrating advanced workflows with human oversight, the team ensured that both English and multilingual content met accessibility standards with precision.
It employed RemediAdTM, an augmented intelligence accessibility solution to create tailored scripts to enhance production output and significantly reduce processing time. The solution refined the process to streamline document composition, and made content more accessible without disrupting existing operations.
Williams Lea’s solution delivered measurable outcomes in both efficiency and accessibility, while enhancing the end-user experience. Key outcomes included:
- 150,000 to 300,000 pages processed per month
- 7 to 15 days to make documents accessible
- Multilingual accessibility support across diverse user groups
- Greater consistency in accessible document delivery
The scalable accessibility framework enabled the client to meet compliance requirements while expanding access to critical information for a broader customer base.
